We put as much information as possible online on the website and our social media. However, it is possible that you are still looking for information or have questions. In this case, please contact us by email or telephone. We can be reached on 023 573 7355 or via [email protected]
Frequently asked questions
1.1 Which payment methods can I use?
Pole Position uses several payment methods that you can use: iDeal, Credit Card, Apple Pay, Paypal and Bancontact. At Pole Position there are no options for paying afterwards. If you visit the physical store, it is sometimes possible to pay for a product in installments. This can then be done at your desired pace and without additional costs, but you can only take the product home when it has been paid off.
1.2 I canceled an order, what happens to my money?
After confirmation from a Pole Position employee, your purchase amount will be refunded. In most situations, this amount should be in your account within 24 hours, but a maximum of 3 working days is usually maintained. Has your money been returned more than 5 working days ago, but you don't see it? Please contact Pole Position, by telephone or e-mail.
Exchange & Return
2.1 Can I return my order?
Yes, however the items must be unused, unworn and in the original packaging with the price tags attached. Models must still be in the state of sale. Before returning an article, you must contact Pole Position, by telephone or by e-mail. You can then discuss with the employee whether the product was delivered incorrectly/damaged or not as desired. In the first case you will receive a return label at our expense. If the product is not to your liking, sending your product to us is at your expense and risk. We are not liable if your return shipment is lost.
2.2 Can I exchange my order?
Yes, however the items must be unused, unworn and in the original packaging with the price tags attached. Models must still be in the state of sale.
Before you want to exchange an order, you must contact Pole Position by telephone or e-mail. You can then discuss with the employee whether you want to exchange the item in the store or by a return shipment. Sending your product to us is at your expense and risk. We are not liable if your return shipment is lost.
Returning a purchase must always be done within 14 working days, unless otherwise agreed.
2.3 Do I have to pay for a return or exchange?
This depends on whether the product was delivered incorrectly/damaged or not as desired. In the first case you will receive a return label at our expense. If the product is not to your liking, sending your product to us is at your expense and risk. We are not liable if your return shipment is lost.
Ordering & Shipping
3.1 What are the delivery options?
When ordering online you can choose delivery or pick up at our store. We ship with MyParcel, a partner of PostNL. Within the Netherlands, your delivery will therefore always take place via PostNL. For international shipments, the shipment in the country of arrival is done by PostNL's partner there.
3.2 What are you doing in terms of sustainability?
Unfortunately, we are in an industry in which sustainability was not paramount for many years, but this is also slowly changing. As a small store within this industry, we still want to do our best to keep our footprint as small as possible. Take, for example, our packaging. We receive new goods daily, delivered in cardboard boxes and protective materials. We strive to reuse as many of these boxes as possible. This sometimes makes your shipment look less professional, but it comes from a good heart. The shipments that we cannot pack in used boxes will be packed in new cardboard boxes. However, these are made of recycled paper / cardboard as well as the cardboard filling in the box. In this way we contribute as much as possible.
3.3 Could it be that my product is not in stock?
Pole Position sells alot of different products and we sell these online and in our physical store. Our system is not yet automated and it is therefore possible that your product is not in stock afterwards. In this case, a Pole Position employee will contact you. This can be by phone or email, so keep a close eye on both.
3.4 How long will it take to receive my order?
This depends on what is stated with the product. Generally, Pole Position uses three different processing speeds:
- 1 to 3 working days, this product should be in stock now and could be shipped asap.
- 3 to 10 working days, this product is not yet in the store, but is expected here very soon. Shipment takes place as soon as the product is received.
- Pre-Order, this product has been announced by the manufacturer, but has not yet been shipped. The estimated delivery time in the description of this product is an indication from the manufacturer.
Once your order has been shipped, you can assume the following delivery times:
- The Netherlands: 1 to 3 working days
- Within Europe: 4 to 7 working days
- Outside Europe 10 to 25 working days
3.5 Do I pay shipping costs?
Basically everyone pays shipping costs for his/her order. Pole Position does, however, use different minimum amounts from when the shipment is free. This minimum amount differs per country and in your shopping cart you can see how much this is for your country. Outside of the Netherlands, but within Europe, a minimum amount of €300 applies